Help & Questions

Help & Questions – Diamond Circle LLC

About Diamond Circle LLC

Diamond Circle LLC specializes in premium lab‑grown diamond jewelry. All diamonds we sell are lab‑grown, also known as laboratory‑created or man‑made. They have the same physical, chemical, and optical properties as mined diamonds and are crafted using advanced, controlled laboratory processes.

Frequently Asked Questions

What are lab-grown diamonds?

Lab-grown diamonds are real diamonds created in a controlled laboratory environment. They offer the same brilliance, durability, and quality as mined diamonds.

How do I place an order?

Browse our online store, add your selected items to the cart, and complete checkout. You will receive an order confirmation email after your purchase is submitted.

When is my order officially accepted?

Your order is officially accepted once your payment method is charged and a shipping confirmation with tracking information is issued.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options supported by Shopify.

How long does shipping take?

Shipping times vary depending on your location. All orders include tracking so you can monitor your shipment.

What if my package shows “delivered” but I cannot find it?

Risk of loss transfers to you once the carrier marks the package as delivered. If your package is marked delivered but cannot be located, contact us immediately so we can assist with a carrier investigation.

Returns & Exchanges

What is your return window?

Items must be returned within 15 days of delivery. Eligible items qualify for free return shipping.

How do I start a return?

To begin a return, email diamond_circle@outlook.com with your order number and the reason for your return. You will receive instructions once your return is approved.

What items cannot be returned?

Customized or engraved jewelry and final sale items cannot be returned.

Do you offer exchanges?

Yes. Exchanges are available based on product availability. Contact us to request an exchange.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, notify us within 48 hours of delivery. Please include photos of the issue when emailing diamond_circle@outlook.com so we can assist you promptly.

Fraud & Chargebacks

We may refuse or cancel orders suspected of fraud or abuse. Customers agree to contact us before initiating any chargeback or payment dispute so we can resolve the issue directly.