Return Policy
Overview
Diamond Circle LLC is committed to ensuring customer satisfaction with every purchase. This Return Policy outlines the conditions and procedures for returning items purchased from our online store.
Eligibility for Returns
-
Items must be returned within 15 days of delivery with free return shipping for eligible items.
-
Products must be unused, undamaged, and in their original packaging.
-
Customized or engraved items are not eligible for return.
Return Process
-
Contact us at diamond_circle@outlook.com to initiate a return.
-
Provide your order number and reason for return.
-
Once approved, you will receive instructions for shipping the item back to us.
Refunds
-
Refunds are issued to the original payment method after inspection of the returned item.
-
Shipping fees are non-refundable.
-
Refund processing may take 5–7 business days after approval.
Exchanges
-
Exchanges are subject to product availability.
-
Follow the same process as returns by contacting diamond_circle@outlook.com.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 48 hours of delivery at diamond_circle@outlook.com with photos of the issue.
Non-Returnable Items
-
Final sale items
-
Customized or engraved jewelry
Contact Information
For any questions or assistance, reach us at: Email: diamond_circle@outlook.com
Thank you for shopping with Diamond Circle LLC.